“Refuge is much more than just a roof over a woman or child’s head, or just a bed, refuge can save lives.”


Refuge consists of 11 comfortable self-contained flats.

Support staff endeavour to provide a holistic person centered approach to each woman who comes into the service.

Welcome Packs are given to women on arrival, women are introduced to staff and given keys to their own flat. Staff ensures that women are aware of services offered and of core values of dignity, privacy, respect and confidentiality, in keeping with IWA aims and Vison Statement and in line with policies and procedures.

Keyworkers are assigned to each woman soon after arrival and each woman is assisted to compile personalised support plans which enable her to set goals and the steps needed to achieve these. Support plans cover areas such as Safety, Housing & Accommodation, Children, Health & Wellbeing, Domestic Abuse Awareness, Legal Support, Support Networks, Employment, Education & Training and Confidence, Self Esteem & Empowerment. Women are encouraged to explore options that they can feel empowered to make choices during recovery from abuse.

Support staff assist women practically and emotionally, supporting women who have experienced domestic and sexual abuse, stalking, trafficking and prostitution. Staff work in partnership with statutory and third sector agencies such as Inverclyde HSPC, Alcohol Services, Community Drugs Team, Foodbank, Homelessness Team, Social Work, Police and legal services, Immigration, Benefits Agencies and Lifelong Learning. Women are encouraged to develop community links and healthy support networks which are of benefit whilst at refuge and as they resettle into their own tenancies.

In many cases the support received at refuge is life changing and at times lifesaving.

Activity Sessions: A variety of activities are offered to service users on evenings and weekends, these have included Arts & Crafts, Jewellery Making, Tray bakes and Cupcake decorating, Pamper Sessions with relaxation and massage, Mandala Stones, Pizza Making, and Smoothie Making. Women have been signposted and referred to external agencies such as Rig Arts and Stepwell Cook School in order to increase Community Engagement. Domestic Abuse Awareness sessions are offered during day and again in evening for women who are unable to attend due to work.